BUYER GUIDE

Everything You Need Before You Enquire.

A practical guide for wholesale, OEM/ODM, private-label and hospitality buyers. Find essential information about product selection, minimum quantities, sampling, customisation, production, packaging and delivery.

BUYER FAQ

Frequently Asked Questions.

Find quick answers about wholesale orders, samples, customisation, OEM / private label, production, packaging, shipping and quality.

1. ORDERING & MOQ

Minimum order quantities and how to place a wholesale order.

What is the minimum order quantity (MOQ)?

Minimum order quantities vary depending on the product, material, construction and level of customisation. Share the products and estimated quantities you need so we can confirm the applicable MOQ.

How do I place a wholesale order?

Browse our collections, select the products you are interested in and submit a Request for Quote. Our team will review your quantities, destination and requirements.

Can I order different products together?

Mixed-product orders may be possible depending on the products and quantities involved. Share your preferred product mix with us for review.

2. SAMPLES

Information about sample availability, cost and development.

Can I request samples before placing a bulk order?

Yes. Sample availability can be discussed for selected natural-fibre products. Existing samples or newly developed samples may be available depending on the project.

Are samples free?

Sample costs depend on the product, development and customisation required. Applicable sample and delivery charges will be confirmed before proceeding.

How long does sample development take?

Timing varies according to product complexity, material availability and customisation. A project-specific timeline can be confirmed after reviewing your requirements.

3. CUSTOMISATION

Custom sizes, shapes, materials, colours and product details.

Can you customise the size, shape or colour?

Yes. Depending on the product and material, selected dimensions, shapes, colours, weave patterns, construction and finishing options can be discussed.

Can you develop a product from a sketch or reference image?

Yes. For OEM / ODM development you can share drawings, dimensions, reference images or product concepts for review.

Which materials can be customised?

We work with materials such as jute, seagrass, water hyacinth, hogla, areca and cotton. Suitability depends on the intended product and construction.

4. OEM / PRIVATE LABEL

Create products and collections tailored to your own brand.

Do you offer OEM and ODM services?

Yes. Fiberz & Co. supports OEM and ODM natural-fibre product development for retailers, importers, hospitality businesses and trade buyers.

Can products be made under my own brand?

Private-label options may include buyer labels, hangtags, product cards, packaging and other selected brand elements.

Can I modify an existing Fiberz product?

Selected products may be adapted through changes to dimensions, material, colour, construction, branding or packaging.

EXPLORE PRIVATE LABEL →

5. PRODUCTION & LEAD TIME

Production timing and factors that may affect lead time.

What is the typical production lead time?

Production timing varies according to order quantity, materials, product complexity, customisation and approval requirements.

When does production begin?

Production normally begins after specifications, quantities, samples where applicable and commercial terms have been confirmed.

Can urgent orders be accommodated?

This depends on production capacity, material availability and quantity. Include your target delivery date when submitting your enquiry.

6. PACKAGING

Standard packing and selected custom packaging solutions.

What packaging options do you offer?

Standard trade packing is available, while selected custom packaging may also be discussed depending on product and buyer requirements.

Can you use our branded packaging?

Private-label projects may include buyer-specific labels, inserts, cartons, hangtags or other packaging elements.

Can you follow our carton requirements?

Buyer-provided shipping marks, SKU information, barcode details and carton requirements can be reviewed before production.

7. SHIPPING & EXPORT

Shipping arrangements, export process and documentation.

Do you supply international buyers?

We support trade enquiries for international markets. Shipping arrangements depend on destination, order requirements and agreed commercial terms.

Which shipping methods are available?

The appropriate shipment method can be discussed according to order volume, destination and buyer requirements.

Which Incoterms do you support?

Applicable Incoterms and shipping responsibilities are agreed for each order. Include your preferred terms when requesting a quotation.

8. PAYMENT TERMS

Payment arrangements for wholesale and international orders.

What payment methods do you accept?

Available payment methods and terms are confirmed during the quotation and order process and may vary by project.

Is a deposit required before production?

The payment structure is agreed before production begins. Any deposit, balance and payment schedule will be stated in the applicable quotation or order confirmation.

Do you offer credit terms?

Any alternative payment or credit arrangement would be subject to prior agreement and approval.

9. QUALITY & COMPLIANCE

Product quality control and buyer-specific requirements.

How do you manage product quality?

Our quality process considers materials, dimensions, construction, workmanship, finishing and packaging against agreed product requirements.

Can you follow buyer-specific quality standards?

Buyers can share product specifications, tolerances, packaging requirements and other relevant standards during the enquiry stage.

Can products be tested for specific market requirements?

Product-specific testing or documentation can be discussed according to product type, destination and buyer requirements.

QUALITY & COMPLIANCE →
Still have questions? We are here to help.

Can’t find what you’re looking for?

Contact our team for wholesale, OEM / ODM, private-label, product or trade-related enquiries.

CONTACT US