PRIVACY & DATA

Privacy Policy

This Privacy Policy explains how Fiberz & Co. may collect, use and protect information submitted through our website, enquiry forms and business communications.

We aim to handle personal and business information responsibly and only for legitimate website, enquiry and commercial purposes.

PRIVACY INFORMATION

How we handle information you share with us.

Fiberz & Co. respects the privacy of website visitors, customers, trade buyers and business contacts. This Privacy Policy explains the types of information that may be collected, why it may be used and the choices available to you.

By using this website or submitting information through our enquiry forms, you acknowledge the practices described below.

1. Information You Provide

We may collect information that you voluntarily submit through contact forms, RFQ forms, catalogue requests, newsletter forms or other website interactions.

This may include your name, company, email address, telephone number, country and project requirements.

2. Enquiry Information

When submitting a quotation or trade enquiry, additional information may be provided about products, quantities, specifications, branding, packaging or delivery requirements.

Uploaded reference files may also be processed as part of responding to your project.

3. Website Usage Data

Technical information may be collected when visitors use the website, such as browser type, device information, pages visited and general interaction data.

This information may be used to understand website performance and improve the visitor experience.

4. How We Use Information

Information may be used to respond to enquiries, prepare quotations, provide requested information and communicate about products, projects or business relationships.

It may also be used to improve website content and internal business processes.

5. Data Protection

Reasonable organisational and technical measures may be used to help protect information from unauthorised access, alteration, loss or misuse.

No internet-based system can guarantee absolute security, but we aim to handle information responsibly.

6. Service Providers

Information may be processed by trusted service providers that support website hosting, email communication, analytics, forms or other business operations.

Such providers should only receive information reasonably necessary to perform the relevant service.

7. Cookies & Similar Tools

The website may use cookies or similar technologies for essential functionality, preferences, analytics or performance measurement.

Your browser may allow you to manage or disable certain cookie settings.

8. Marketing Communications

Where you have chosen to receive updates, we may send information about new collections, materials, stories or business services.

You may unsubscribe from optional marketing communications using the available unsubscribe option or by contacting us.

9. Data Retention

Information may be retained for as long as reasonably necessary to respond to enquiries, manage business relationships or meet operational requirements.

Retention periods may vary according to the nature of the communication or commercial relationship.

10. Your Choices

You may contact us to ask questions about information you have provided or to request reasonable updates or corrections where appropriate.

Requests are considered in accordance with applicable requirements and legitimate business needs.

11. External Links

This website may contain links to third-party websites, platforms or services.

Their privacy practices are controlled by those third parties, so visitors should review the applicable external privacy information separately.

12. Privacy Questions

If you have questions about this Privacy Policy or the way information submitted through the website is handled, please contact Fiberz & Co.

CONTACT US →

Business Enquiry Information

Information submitted through RFQ, catalogue or contact forms is primarily used to review and respond to your business enquiry. Please avoid submitting passwords, banking credentials or other unnecessary highly sensitive information through website forms.